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General Manager

Wireless Rxx has grown quickly during its four years of operation, starting from one retail location on Colombia Pike to four locations across Northern Virginia. Now, we are looking for a General Manager to help us grow Wireless Rxx’s footprint in the DMV region and beyond. The General Manager is expected to take on the day-to-day management of Wireless Rxx’s retail locations, managing a team of 10 employees, and serving as the key point of contact for our front-of-house employees.

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As the General Manager, you will also be a key driver in expanding the business and opening new avenues for growth in our device sales revenue stream. We are looking for someone who is hungry to learn, and who wants to take on a leadership role in the business.

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Ultimately, we’re a startup, and we want to shake up how the tech industry views repairs. We are looking for a smart, personable, and driven General Manager to take us to the next level.
 

Job responsibilities

  • Ability to build rapport with customers and technicians in the workplace

  • Strong communication skills (over the phone and in-person)

  • Manage and create schedules for employees

  • Oversee the quality of repairs, making sure they adhere to Wireless Rxx standards

  • Take incoming calls, quote customers and instill confidence in our work

  • Drive sales of phones, computers and accessories

  • Organize inventory and orders of new parts

  • Keep morale high among coworkers

  • Supervise the purchase of phones and computers for sales

  • Post online on Facebook Marketplace, eBay, Instagram, etc. to drive sales and increase brand awareness

  • Develop relationships with wholesale distributors

  • Stay up-to-date on industry trends

Qualifications & skills

  • Experience working in smartphone and computer repairs and/or sales, or a similar tech industry

  • Previous experience in a managerial role or supervisory role for at least 6 months

  • Ability to effectively address and solve customer complaints (a “problem solver mentality”)

  • Ability to up-sell and close a sale

  • Proficient in point-of-sales (PoS) systems

  • Ability to oversee multicultural teams and delegate tasks

  • Exceptional organizational skills

  • English language fluency is a requirement. Additional language skills (particularly Spanish) are preferable but not required

  • Proficient in Microsoft Office (Excel, Word, PPT), and Google Drive (Docs, Sheets, Slides)

Work permission

You must have the right to work in the United States. Employment sponsorship is not available at this time.

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